VIB3S End User Terms and Conditions

Version: June 2026

1. GENERAL INFORMATION

These Terms and Conditions (the "T&C" or the "Conditions") contain the terms and conditions governing the access to and use of the mobile application known as VIB3S (hereinafter, the "Platform") and the services offered through it by the End User or Consumer (hereinafter, "the User").

Behind this platform is:

VIBES CARPOOL, S.L
NIF: B22948616
Registered address: Paseo de la Castellana, número 141, planta 19, Edificio Cuzco IV, 28004 Madrid
Contact email: info@vibescarpool.com
Commercial details: Registered in the Commercial Registry of Madrid, sheet number M-866510, entry 1

Social Media Profiles:
LinkedIn - VIBES APP
Instagram - @vib3sapp

2. PURPOSE OF THE CONDITIONS

The purpose of these Terms and Conditions is to determine the type of Services offered by the Service Provider and contracted by the End User.

These conditions regulate the provision of services and the rules governing the interaction between the User and the Provider, without prejudice to referencing complementary conditions, as will be seen, or to the conditions applicable, where relevant, from other parties.

3. DESCRIPTION OF THE PLATFORM AND SERVICES OFFERED

The VIB3S application connects drivers and passengers who wish to share journeys using non-professional private vehicles. The platform acts as a meeting point between individual users to coordinate shared trips, promoting efficiency and reducing costs and emissions, as will be detailed in these conditions.

4. OPERATING RULES

4.1. How does the Platform work?

The Application offers Users the possibility of connecting drivers and passengers to share journeys in a non-professional private vehicle, as well as contacting the Service Provider directly for anything they need, provided this is proportionate or necessary.

In addition, the Application allows user registration, after which the platform may be used to locate an available driver or passengers interested in the offered journey, as applicable, based on the terms set out herein.

4.2. Access

The Application is freely accessible and free of charge. Any User may access it and its contents, except for those that require registration.

4.3. Service Contracting

Through the Application you may consult the services offered and, once requested, proceed with contracting the Service, which will nonetheless require registration.

In any case, prior to contracting, you must accept the Legal Notice, the Privacy Policy, the Community Guidelines (if published), and these Terms and Conditions.

4.4. Registration

Registration on VIB3S is free and open to anyone who meets the eligibility requirements. To create an account, the User must provide a valid email address, to which a one-time verification code will be sent for authentication (instead of a traditional password).

The platform uses Firebase Authentication to manage this passwordless email sign-in process.

4.5. Minimum age

Registration is only permitted for persons of legal age. By registering, the User declares and warrants that they meet this age requirement.

4.6. Accuracy of Information

The User undertakes to provide accurate, up-to-date and complete registration information, and to keep it current. Creating accounts with false data or data belonging to third parties without authorisation is not permitted. Each person must register a single personal account; the creation of multiple accounts by the same individual or the transfer of accounts between persons is prohibited.

4.7. Use of your data

The Privacy Policy provides further details on how your data is used, always in order to provide the best possible service.

In this regard, VIB3S undertakes to keep your data up to date, for the relevant purposes and pseudonymised where necessary or applicable.

Users also undertake not to disclose their account information or password to third parties. Should any incident occur affecting VIB3S or third parties, please notify us through the contact channels.

5. REGISTRATION AND CONTRACTING PROCEDURE

In accordance with the requirements of Article 27 of the Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSICE), you are informed that the contracting procedure for accessing services through the platform consists of the following steps:

5.1. Basic registration (mandatory for all users)

To access the application for the first time, the user must:

5.2. Verified users and savings generation (CAE)

To obtain verified CAE status and be able to generate savings, under the terms described in clause 7 below, the user must:

5.3. User Roles

Regardless of the registration method, a platform user will take on the role of Passenger, Driver, or both, with specific functionalities:

Passenger: A user who uses the application to find and join trips published by a driver.

Driver: A user who creates and publishes a trip offer on the platform to share a journey with passengers. To publish trips, the User must provide the licence plate of the vehicle to be used for the offered journey, and declare that they hold a valid and current driving licence and that the vehicle meets all legal requirements (compulsory insurance, up-to-date MOT, etc.) necessary to drive. Furthermore, the driver is solely responsible for driving safely and in compliance with applicable traffic regulations.

5.4. Publishing trips (Driver) and making bookings (passengers)

Publishing a trip: Any registered User may create a trip listing (advertisement) and take on the role of Driver for that journey. When publishing a trip, accurate and complete information about the journey must be provided, including: origin (departure point), destination (whether a general location, university or specific event), date and time of departure, trip price, and number of available seats for passengers. It is the Driver's responsibility to review and confirm the accuracy of the details before publishing.

Visibility of the listing: A trip published in accordance with platform rules will be visible to all Users searching for compatible journeys in the application. Listings will be displayed with the information provided and the Driver's basic profile. Once the stipulated departure time has passed, the trip will no longer be shown publicly in searches. Completed (past) trips remain accessible only to those involved, in a private "My Activity" section of each User's profile, but will not be publicly visible to the rest of the community.

Capacity and accuracy: The Driver undertakes not to offer more seats than the vehicle actually has, and to honour what has been published (for example, not to substantially change the destination or time at the last moment without notifying passengers). Publishing trips with misleading, inaccurate content or content that infringes these Terms entitles VIB3S to remove them from the platform at any time, and even to suspend the responsible Driver's account, at the Service Provider's discretion.

Seat booking: A user interested in a published trip may request a single seat from the driver, who must accept or reject the booking; if accepted, the booking confirmation will be displayed.

Communication between driver and passenger will always take place through the application via the internal chat; under no circumstances will the personal contact details (phone number, email address, etc.) provided during Platform registration be shared.

5.5 Ratings and Reviews System

In order to promote trust and service quality, VIB3S incorporates a mutual rating system between users following completed trips:

Scores: Passengers may rate the driver with a score of 1 to 5 stars once the trip is completed, and vice versa (the driver may also rate passengers). An average of these scores will be shown on user profiles as a public reference for the community.

Public comments: In addition to the numerical rating, passengers will be allowed to leave a brief written review of the travel experience (for example, punctuality of the driver, atmosphere during the trip, comments about the driver, etc.). These reviews will be visible to other users in the profile section.

Moderation of reviews: The User undertakes that any content published in a review will be truthful and respectful, without resorting to insults, defamation or inappropriate language. VIB3S does not edit user opinions, but reserves the right to hide or delete reviews that breach the rules (for example, those containing offensive expressions or sensitive personal data). Reviews removed for policy violations may result in sanctions for the author if deemed a serious or repeated offence.

Use of ratings: Ratings are primarily intended to inform the community about each member's reputation and encourage positive behaviour. The company may use scores in aggregate to highlight drivers with a good reputation or to alert users with consistently low ratings. However, VIB3S does not guarantee the absolute accuracy of ratings or comments, as these are subjective to each User.

By participating in the ratings system, the User accepts that their score and received reviews will be public within the application community. This system aims to create social accountability; therefore, everyone is encouraged to provide honest and respectful feedback.

6. PAYMENT PROCESS

6.1. Payment processor

VIB3S uses Stripe as an external, PCI-DSS certified payment processor to securely manage all transactions carried out through the platform. The passenger's card data is handled entirely by Stripe; VIB3S does not store or have access to card data.

The price displayed to the passenger before confirming the booking already includes all costs, including the management fee corresponding to the payment service, which is shown itemised at checkout and which is non-refundable under any circumstances.

6.2. Commissions

VIB3S applies a commission on completed paid trips. The percentage varies depending on the type of trip and is clearly indicated to the driver on the platform. The driver may at any time consult the breakdown of each charge in the Balance and Payments section of the application, and will receive a confirmation email with full details upon completion of each trip.

The commission is only applied on trips that are effectively completed.

6.3. Payment flow

The payment process works as follows:

  1. Immediate capture: the passenger makes payment at the time of requesting the seat.
  2. Held on platform: the amount is held and not transferred to the driver until the trip is validated.
  3. Driver does not accept: if the driver does not accept the request before the start time, it is automatically cancelled and the passenger receives a full refund (excluding the non-refundable management fee).
  4. Post-trip window: during the 2 hours following the estimated arrival time, users may report incidents.
  5. Automatic release: once this window has elapsed without incidents, the corresponding amount is released to the driver's balance.
  6. Withdrawal by the driver: the driver may transfer their available balance to their bank account from the app whenever they wish.

6.4. Accepted payment methods

The platform accepts the following payment methods:

6.5. Driver payment — KYC and balance withdrawal

To receive payments, the driver must complete the identity verification process (KYC) required by Stripe. Until this process is completed, the driver may publish trips but will not be able to accept passenger requests for paid trips until this configuration is complete.

Standard payouts to a bank account are free of charge. The minimum withdrawal amount is €1 (minimum set by Stripe). Instant payout is not available.

7. ENERGY SAVING CERTIFICATES (CAE) BONUS

1. What is a CAE and how is it linked to platforms like VIBES?

Energy Saving Certificates (CAE) are an official mechanism promoted by the Ministry for Ecological Transition and the Demographic Challenge (MITECO) in Spain. Their purpose is to reward measures that improve energy efficiency, such as carpooling.

Platforms like VIB3S may participate as a grouping entity or in collaboration with accredited management companies, to declare the energy savings generated by their users and obtain CAEs in return. These certificates can then be monetised or generate incentives for the users themselves.

2. What data does VIBES need to collect in order to operate with CAEs?

In order to submit a valid energy saving to the Ministry, VIB3S requires very specific, traceable and verifiable data, the transfer of which by the user must be explicitly consented to by the user and which includes:

Responding to the survey on alternative modes of transport is mandatory for passengers at the end of the trip, at the moment of confirming drop-off. In accordance with the CAE System regulations (technical sheets TRA030 and TRA040), the distribution of the incentive shall not be conditioned by the transport alternative indicated by the passenger in said survey.

The information requested from the user may vary depending on regulatory changes in force at any given time, with the user explicitly accepting the possibility of being asked to provide new or additional data in accordance with applicable legislation.

3. How is the incentive obtained?

In addition, the CAE System regulations impose mandatory verifications and validations of the energy savings submitted by the entities responsible for controls, such as the National Coordinator or energy saving verifiers. These verifications and validations are conditions for the issuance and/or payment of the incentive, which will take place after the final validation by the National Coordinator. You acknowledge that, if your energy saving is not validated by the National Coordinator, VIB3S will not be able to issue the incentive.

8. CANCELLATION POLICY

Due to the social and voluntary nature of carpooling, VIB3S allows trip cancellations under certain conditions, seeking to balance flexibility with accountability between users.

8.1. Cancellation in advance:

Cancellations made with 24 hours or more notice before the scheduled departure time are considered timely cancellations and will not, as a general rule, have any consequences for the User's account.

8.2. Late cancellation:

A late cancellation is any cancellation made with less than 24 hours' notice. Late cancellations are subject to recording and review by VIB3S.

8.3. Pattern of repeated cancellations:

VIB3S monitors each User's booking and cancellation history. Should three (3) late cancellations within a short period of time (< 3 months) or a repeated pattern of unjustified cancellations be detected, VIB3S may:

Before applying a disciplinary measure, VIB3S will attempt to notify the User of the detected breach and the measures taken, providing — where appropriate — an opportunity to explain or appeal. However, such notification is not a prerequisite for the suspension to take effect; VIB3S may act swiftly to protect the community.

Decisions made by VIB3S under this policy may be reviewed at the User's request, who must provide justification for the circumstances subject to sanction.

8.4. Refund policy for paid trips

For paid trips, the applicable refund policy is as follows. In all cases, the management fee (Stripe fee) is non-refundable. Refund percentages are applied to the net amount after deducting the management fee.

Cancellation by the passenger:

Other scenarios:

Refunds are processed through Stripe. The payment timeframe depends on the passenger's bank or card issuer, and is typically between 5 and 10 business days.

9. USER RIGHTS AND OBLIGATIONS

9.1 Access: the User has the right to access and use the Platform safely and efficiently.

9.2 Confidentiality of Personal Information: the User has the right to have their personal information treated confidentially and in accordance with applicable data protection laws.

9.3 Receiving clear and accurate information: the User has the right to receive clear and accurate information about VIB3S services, including prices, where applicable, and the types of services offered.

9.4 Cancellation Policy: the User has the right to cancel their role in the published journey, either as driver or passenger, in accordance with clause 8 above.

9.5 Diligent use: the User undertakes to make diligent, correct and lawful use of the Platform, in full compliance with the law, morality, public order and commonly accepted customs, and not to use the Platform for professional and/or commercial purposes.

9.6 Accurate information: The User warrants that all personal information provided is accurate, truthful and kept up to date. It is the User's responsibility and obligation to keep their data current at all times. The User is solely responsible for the inaccuracy or falseness of the data provided to the Company and for any harm this may cause to VIB3S, other users or third parties. Should the User repeatedly provide false, erroneous or outdated data or information, VIB3S may cease providing Services, as set out in clause 11 below.

9.7 Other obligations: the User undertakes to use the platform appropriately and to comply with the conditions specified. They also undertake to comply with all conditions applicable under this document and the other legal notices related to the Application.

They further undertake not to make unauthorised or fraudulent use of the Platform and to use the services lawfully, respecting applicable legislation and without infringing the rights and interests of third parties.

a) Obligations of Drivers:

b) Obligations of Passengers

10. VIB3S RIGHTS AND OBLIGATIONS

(i) Access to the Platform: VIB3S has the right to access and use the platform to offer its services efficiently.

(ii) Access to User Information: VIB3S has the right to access User information to the extent necessary to provide the service requested by the User, and undertakes to maintain the confidentiality of such information.

(iii) Right to Modify Prices or Conditions: VIB3S reserves the right to modify the economic conditions, including service prices and refund policies, at any time. Users will be notified of such changes before contracting, through the platform itself. In no case will this affect services already contracted for a specific date.

(iv) Application Security: VIB3S has the right to use a secure platform that protects the integrity of information and the privacy of User data.

(v) Accuracy of Information: VIB3S will endeavour to provide accurate and up-to-date information on availability and the services offered.

(vi) Data Protection: VIB3S will maintain the privacy and confidentiality of Users' personal data, complying with all applicable data privacy laws and regulations. Information provided by Users will be used solely for the purpose of providing services and managing bookings, as also set out in the Privacy Policy.

(vii) Availability and Support: VIB3S undertakes to keep the Application online and accessible as far as possible, as well as to provide communication channels to resolve Users' questions and queries regarding the services offered.

(viii) Quality Service: VIB3S guarantees the provision of its services in accordance with applicable professional and ethical standards, complying with relevant laws and regulations.

11. ACCOUNT SUSPENSION AND CANCELLATION

VIB3S is committed to maintaining a safe and trustworthy community. Therefore, the Company reserves the right to temporarily suspend or permanently cancel a User's account in the following circumstances:

Breach of terms: If the User violates any of the provisions of these Terms and Conditions, the Privacy Policy, or the VIB3S Community Use Policy, VIB3S may suspend or delete the account depending on the severity of the breach. This includes, among other things, abuse of the booking system, publication of false information, or repeated prohibited conduct.

Harmful or unlawful conduct: Any User behaviour considered harmful to other members or to the integrity of the application will result in exclusion. By way of example and without limitation: fraud, attempted scams, harassment, verbal or physical assault during a trip, vandalism, misuse of other users' personal data, or any act that may constitute a criminal offence under the law, will entitle VIB3S to expel the responsible party, who may be reported to the competent authorities.

False or duplicate accounts: Detection of false accounts, duplicate profiles of the same person, or identity impersonation will result in the immediate cancellation of such accounts. VIB3S may request additional identity verifications in cases of suspicion, to prevent the proliferation of non-authentic profiles.

Notification: Except in cases of serious misconduct requiring immediate action, VIB3S will attempt to notify the User of the detected breach and the measures taken, providing — where appropriate — an opportunity for explanation or appeal. However, such notification is not a prerequisite for the suspension to take effect; VIB3S may act swiftly to protect the community.

Consequences: During a temporary suspension, the User will not be able to access their account or the app's functionalities. In the event of permanent cancellation, the account will be deregistered and future registration associated with the same personal data will be blocked. The suspended or expelled User will not be entitled to compensation or indemnification for loss of access to the service, as it is offered free of charge and subject to compliance with the rules.

VIB3S emphasises that it wishes to build a community based on trust and mutual respect. Suspension/termination measures aim to safeguard those values and the safety of all users.

12. INCIDENTS

Should any incident occur related to the functioning of the Platform (repeated failures, problems with forms, queries about completing them, identity theft), please contact us at the following email address: info@vibescarpool.com. This channel does not apply to cancellations, in which case the provisions of these Conditions shall apply.

12.1. Dispute system for paid trips

Users may report incidents related to paid trips from the start of the trip until 2 hours after the estimated arrival time. Reports are submitted directly from the trip screen in the application.

The recognised types of incident are as follows:

All reports are automatically sent to the VIB3S team for review. VIB3S reserves the right to request additional information from the parties involved before resolving any dispute.

13. CONFIDENTIALITY

Users and VIB3S undertake to maintain strict confidentiality with respect to all personal or financial data to which they may have access, undertaking not to disclose such information to any third party, unless required to do so by judicial proceedings or in the cases established by law, in which case they also mutually undertake to inform each other of such circumstances.

14. DATA PROTECTION

At VIB3S we process your data in accordance with applicable data protection regulations. For more information about the processing of your data, please consult our Privacy Policy.

15. INTELLECTUAL AND INDUSTRIAL PROPERTY

All rights over the content published and made available on the Platform, relating to the services offered, are protected by copyright, sui generis database rights and also by trademark regulations and the right to honour of both individuals and companies or registered trademarks.

In this regard, the articles, databases, content, images or logos, analyses, among others, appearing on the Application or disseminated as a result of contracted services, are the property of VIB3S or of persons or companies who have expressly authorised their publication — that is, over which exploitation rights are held — or are subject to licences that allow us to make appropriate use of these materials as expressed here or in the Legal Notice.

Any partial or total reproduction of the content referred to in this clause by any means and on any medium is subject to prior and express authorisation from VIB3S, with the limitations and permissions already set out in our intellectual property policy, contained in the Legal Notice of our Platform and in this section.

As already indicated in the Legal Notice, accessing this type of information or content does not give you the right to reproduce or freely disseminate it without the consent or licence of the rights holder, that is, VIB3S.

At all times, you will be subject to the general parameters for the protection of intellectual property established in the aforementioned Legal Notice and those expressly regulated in these conditions, without prejudice to what may also arise from the Application by law.

Unauthorised use of any of the content referred to is expressly prohibited. This includes any form of reproduction, distribution, public communication, transformation or any other form of exploitation that has not been expressly authorised in writing by VIB3S.

We reaffirm our commitment to respecting the intellectual property rights of third parties. Any material included on our platform that is the property of third parties is used under the appropriate licences or authorisations.

16. VIB3S LIABILITY DISCLAIMER

VIB3S is committed to ensuring the highest quality in its services. However, it is important to acknowledge certain limitations and establish a clear liability disclaimer to protect both the company and its customers.

VIB3S is not a party to any transport agreement between Users. Its role is limited to facilitating the matching of supply and demand for seats. Consequently, it does not guarantee the actual completion of the trip or its conditions.

Both Drivers and Passengers understand that any agreement on sharing travel costs, schedules, detours, etc., is strictly between them, without the platform's involvement. The company does not provide transport services or act as a professional transport operator, and assumes no responsibility for the safety, punctuality, quality of the trip, or for any disagreements arising between Users.

(i) Limitation of Liability for Incorrect Use: VIB3S is not liable for any damages or losses that may result from incorrect or improper use of the services by users. In any case, should we encounter any problem arising from misuse that causes harm to any of the parties involved or to third parties, we reserve the right to pursue a claim against the responsible person for the relevant damages and losses.

(ii) Exclusion in Cases of Force Majeure: VIB3S shall not be liable for failure or delay in fulfilling its contractual obligations where such failure is due to circumstances beyond its reasonable control, including but not limited to acts of nature, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, or shortages of transport, fuel, energy, labour or materials.

(iii) Limitation of Financial Liability: In the event of any claim for liability arising from a booking, VIB3S's financial liability shall be limited to the value of the contracted service. VIB3S shall not be liable for any indirect, consequential, special or punitive loss.

This liability disclaimer clause is an essential component of our agreement with customers and ensures a clear and fair understanding of the limitations and responsibilities of both parties.

17. APPLICABLE LEGISLATION

All our legal texts and policies are governed, in all their aspects, by Spanish legislation, including: the Ley 34/2002, de Servicios a la Sociedad de la Información y de Comercio Electrónico, the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, the RGPD 679/2016, and any other legal provisions applicable to the Platform and the services offered.

18. MODIFICATIONS

By using the Application and booking our accommodation services, users automatically accept our updated terms and conditions, which are designed to ensure a transparent and fair purchasing experience.

These conditions prevail over any prior agreement and include important details about how the services operate.

At VIB3S, customer satisfaction is a priority. Our team is always available to resolve any queries and ensure that every interaction with our business is satisfactory.

In this regard, we inform you that VIB3S may update these conditions from time to time. When we do so, a notice will be published on our platform with the updated conditions. However, any changes made to this legal text will take effect when we publish a modified version. Changes will not have retroactive effect.

If you do not agree with any change, please notify us at info@vibescarpool.com

The header or top of these conditions indicates when the texts were last changed or updated, i.e., the version and date.

19. COMPETENT JURISDICTION

Should any conflict or discrepancy arise in the interpretation of these Conditions, the Courts and Tribunals that, where applicable, will have jurisdiction over the matter shall be those of Madrid, in the case of disputes between businesses or between businesses and professionals.

In any case, if you are acting as a final consumer, the courts corresponding to your place of residence will have jurisdiction.

20. WHAT OTHER LEGAL POLICIES ARE THESE CONDITIONS AND THE USER SUBJECT TO?

These Conditions are complemented by the rest of the legal policies established in our Application, as mentioned throughout this document, such as the Legal Notice and the Privacy Policy and similar documents, as well as any other that may need to be added or supplemented in accordance with the legislation in force at any given time, all in order to protect the interests of our Users, providing them with the greatest assurance of guarantee and transparency.