How VIB3S works

Sign up with your email (we send you a one-time code, no password needed) or with your Apple or Google account. Signing up and using the app is free; you only pay when you book a seat on a paid trip.

Each person can have a single personal account and must be of legal age.

1. 1

   Find your event or route

   Look for a trip that matches your origin, date and time.

2. 2

   Check the driver's profile

   Before booking you can see their profile and ratings, and message them in the chat.

3. 3

   Request the seat

   You pay when you request and the money is held. The driver accepts or declines; if they don't answer before departure, the request cancels itself and you get 100% back.

4. 4

   Travel and rate

   Afterwards, driver and passengers rate each other from 1 to 5 stars.

To post trips you declare that you hold a valid driving licence and that the car has compulsory insurance and a valid roadworthiness test (ITV). The licence plate is optional.

1. 1

   Post the trip

   Enter origin, destination, departure date and time, the price per seat and how many seats you have.

2. 2

   Accept your passengers

   You receive requests and decide who to accept. You can edit or delete the trip; the date can change as long as nobody has booked.

3. 3

   Complete Stripe verification

   To accept paying passengers you need to complete the identity verification (KYC) required by Stripe, our payment processor. You can post trips before doing it.

4. 4

   Get paid after the trip

   After arrival there is a 2-hour window to report issues. If all goes well, the money is released to your bank account; it usually takes 3 to 7 working days depending on your bank.

The driver sets the price per seat, and it is a share of the real trip costs (fuel and tolls). That amount goes entirely to the driver.

When you book, VIB3S adds a management fee made of three parts: VIB3S's commission, 15% of the trip price; the payment-processing cost (the payment gateway); and VAT, applied to the sum of the first two. You see the all-in total before paying. It is all VIB3S charges: the trip price goes entirely to the driver.

Example: if the driver sets 20 € per seat, VIB3S's commission is 3 €. The payment-processing cost is added to that 3 € and VAT is applied on the sum. The total is shown before you pay.

You can pay by credit or debit card, Apple Pay or Google Pay. Payments are processed by Stripe, which is PCI-DSS certified; VIB3S never sees or stores your card details.

Passengers pay a little more than the trip price, and in return VIB3S commits to a set of guarantees. The 15% commission keeps the team that handles incidents, cancellations and refunds running, and the platform safe.

• For passengers: if the driver cancels, you get 100% back straight away. If the driver doesn't show up and you report it in time (up to 2 hours after the scheduled arrival), you also get 100% back.
• For drivers: if a passenger cancels late, you receive compensation: 50% of the price you set if they cancel between 24 h and 2 h before, and 100% if they cancel less than 2 h before. If the passenger doesn't show up, you get 100%.
• Safety: the payment is held until the trip ends, the team reviews every incident case by case, and fake or duplicate accounts are closed.

3 late cancellations in under 3 months can lead to warnings or account limits. Full details are in the FAQ.

Some festivals and events have VIB3S built into their own website. From that widget you can see published trips, post your own and request a seat without downloading anything. The app adds chat, profiles and ratings.