Safety when you carpool with VIB3S

VIB3S closes fake, duplicate or impersonating accounts, and may request additional checks if an account looks suspicious.

• Every account: email verified with a one-time code, or sign-up with Apple or Google. One account per person, adults only.
• Drivers accepting paying passengers: identity verification (KYC) through Stripe. Without it they can't get paid.
• Drivers when posting: they declare a valid driving licence, compulsory insurance and a valid roadworthiness test. They can add the licence plate so you see it before the trip.
• CAE programme (voluntary): an extra verification level with full name, national ID, phone and location. Only needed to take part in that programme.

Before booking you can see the other person's profile and average score, based on 1-to-5-star ratings and reviews from past trips. Reviews are public and VIB3S removes those that break the rules.

All communication goes through the in-app chat: phone numbers and emails are never shared.

You pay when you request the seat and the money is held: it doesn't reach the driver until the trip ends without issues. Payments are processed by Stripe, which is PCI-DSS certified, and VIB3S never has access to your card details.

That's why you should always book and pay inside the app: outside it we can't help you or refund you.

• You can report a problem from the trip screen, from departure until 2 hours after the scheduled arrival.
• If the driver doesn't show up and you report it in time, the payment is paused and, if confirmed, you get 100% back.
• If the driver cancels, you get 100% back straight away.
• Any other issue is reviewed case by case by the VIB3S team.
• Accounts that break the rules can be suspended or permanently closed.

• Read the profile and reviews before booking or accepting someone.
• Agree on a meeting point in a public, easy-to-find place through the chat.
• Tell someone you trust who you're travelling with and when you leave.
• Let the driver know if you're bringing bulky luggage or a pet.
• If you drive back from an event, do it rested and without having had a drink.